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Primary Responsibilities
Taking inbound calls from consumers
- Handling and researching issues over the phone
- Utilizing the computer database to verify and document information
Required Qualifications:
- 1+ year of Customer Service experience analyzing and solving customer's problems, 1+ year of experience in an
office setting environment using the telephone and computer as the primary instruments to perform job duties
- An education level of at least a High School Diploma or GED
- Authorization to work in the United States
- Available to work 40 hours per week anytime within the operating hours of the site
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Physical Requirements and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other
objects, long periods working at a computer
- Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity .
Hours: Training will be M-F 9am- 5:30pm MT for 3 weeks. After training candidates must be available to work 1 weekend date per week, hours either Sun- Thur or Tues- Sat between the hours of 6am- 10pm (8 hour shifts)
This is a contract role with the potential of conversion, paying $15/hr.
Candidates should possess a high level of professionalism and customer service skills. This is a very structured position responsible for answering incoming calls from consumers who have questions about account balances, card activation, application status, Treasury guidelines and regulations, and internal procedures. This role requires great people skills as individuals work to help solve customer issues. Individuals hired for this position will work to achieve personal operational goals in a collaborative team environment. My client is a thriving business with an added personal significance; a rare combination that will allow your career to flourish.
