Vacancy expired!
Hiring for March 9th Class Now!Ready to jump on board with the industry leader in the provision of wellness services to the military and Veteran communities? The Bowen Group has an outstanding opportunity for a Customer Service Representative to join our team. This is a full-time position in Salt Lake City. The Customer Service Representative provides front-line operational support for the Contact Center. In this role, you will respond to questions, issues and complaints pertaining to Veterans' services and concerns. Phone calls are from a wide variety of individuals including veterans, their family members and/or representatives, VA Employees.
Understand and explain Department of Veterans Affairs (VA) services or procedures
Ask clarifying questions to identify complex or vague requests for VA services and information
Accurately record details of calls and other service requests in an expected time frame
Select appropriate VA services to meet the specific needs of customers
Establish and maintain effective communication and working relationships with VA employees, outside agencies and the public
Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
Maintain confidentiality and privacy of callers
Organize and prioritize multiple tasks
One year of work experience in customer service environment. Previous Contact Center work preferred
Ability to work under pressure including calm and effective dealing with escalating or difficult calls
Capability to "think on your feet" to offer additional solutions to problems
Detail oriented with strong organizational and time-management skills
Excellent verbal, interpersonal and written communication skills
Familiarity with the military and veteran community programs a plus
U.S. Military Veteran or Veteran family members receive additional consideration
Knowledge of VA benefits and entitlements as well as Veteran issues and concerns is a plus
Ability to pass a federal NACI background check- you must be a U.S. Citizen or a Green Card Holder
Proof of eligibility to work in the United States
We offer a comprehensive benefits package to include the following:
Health and Dental Insurance- Premium 100% Paid by The Bowen Group
Generous vacation and holiday leave
Flexible Spending Account (medical and dependent)
401(k)
Group Life insurance
Short-term Disability
The Bowen Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, national origin or any other consideration made unlawful by applicable federal, state or local laws.The Bowen Group is a government contractor and participates in the E-Verify Program. For more information, please click here.ID: 2020-1334 External Company URL: www.bowenconsulting.com
