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Join us on our exciting journey!IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward. As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product s value to payers, physicians and patients. A significant part of our business is acting as the biopharma s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. We are excited to announce that at this time we are looking for a National Customer Solutions Specialist, based in the West (working on MST or PST) . The National Customer Solutions Specialist is a hybrid position consisting of a home-based role supporting a team of field-based Customer Solutions Specialists; limited field-based work (not to exceed 20% of total work time) interfacing with healthcare providers considering or using AbbVie’s web-based solution to help initiate and manage a patient’s AbbVie Product therapy; and the occasional management of special projects. The National Customer Solutions Specialist's core responsibilities include, but are not limited to:
Working with healthcare provider offices to uncover barriers to initiation and management of a patient’s AbbVie product prescription that can be potentially addressed through the Website.
Ability to access, navigate, and train office personnel on Website utilizing Windows based operating systems.
Build/develop relationships with users of Website through regular and ongoing phone conversations, and in some cases to become the primary point of contact for training/pull through for office.
Introducing healthcare providers to other patient services that can be coordinated through Website or comparable systems.
Responding to and/or troubleshooting healthcare provider issues associated with Website.
Work daily within a client provided telephonic platform as directed.
Partner with and support accounts with field-based CSS as appropriate and/or assigned.
Lead accounts through system registration and train on how to integrate website into office process to best help patients while following good IT practices.
Present solutions to challenges using training Website or other solution/approved resource to gain commitment to adopt to help their patients.
Manage special projects as directed.
Qualifications/Requirements
4-year bachelor’s degree or commensurate experience
2 or more years’ experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled
Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers
Demonstrated ability to map and understand internal processes
Demonstrated ability to influence others, including internal peers, through knowledge
Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results
Ability to travel overnight
Strong computer aptitude including understanding of Windows and internet browsers. Specialty pharmaceutical sales experience is highly desirable
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/DisabledIQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workdayrecruiting@iqvia.com to arrange for such an accommodation.At IQVIA, we have a vision. Where every healthcare decision is based on evidence. Where data science and human science come together to improve global health. Where new and creative solutions aren’t just possible – they are expected.Thank you for your interest in growing your career with us. It takes insight, curiosity, and intellectual courage to transform healthcare. The 56,000+ employees of the IQVIA family of companies, including Q2 Solutions, are reimagining a world without the consequences of disease. We are brave minds bringing powerful ideas to reality. At IQVIA, you can truly make an impact in an environment where you’re supported to succeed.
