Service Desk Specialist II & III - Health Department
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JOB SUMMARY Provides advanced desktop support for the Salt Lake County users at local and remote sites. Responds to trouble calls, performs day-to-day helpdesk operations duties, and provides technical support to county staff as needed. MINIMUM QUALIFICATIONS Service Desk Specialist II: Three (3) years of related experience, OR an equivalent combination of education, and experience. Education will not substitute for one (1) year of experience Service Desk Specialist III: Four (4) years of equivalent experience in a similar environment, plus three (3) certifications (see below) OR an equivalent combination of experience and education such as Associate's degree in an Information Technology/STEM related field. Education will not substitute for one (1) year of experience. Preferred Certifications: ITIL Foundations, A+, MCP, MCDT, CCNA, CCDA, Network+, Networking Essentials, MCSA, MCSE, or other equivalent certifications. Due to the nature of this position, applicant must be an insured driver with a valid Driver's License and vehicle. It is mandatory all new hires receive the Tdap (Tetanus, Diphtheria & Pertussis) vaccine before beginning employment or provide a copy of their immunizations card prior to starting. The immunizations card must show the vaccine name and date received (Health Department only). Upon hire, a two-step Tuberculosis skin test will be required. The first will need to be placed prior to starting employment. ESSENTIAL FUNCTIONS
Maintains, administers, and architects deployment tools/and servers that are utilized for new system and application deployments.
Maintains and administers software scans for reporting of applications, and software tracking/licensing
Utilizes and administers LanSweeper, and IBM BigFix for application rollouts, scans, configuration changes, and identifying how scripting should be utilized.
Provides advanced technical assistance to Desktop Technical Support Specialist I
Diagnoses, repairs, and installs computer related hardware and/or software systems.
Manages, maintains, installs, troubleshoots, and upgrades computer systems, servers, printers, point of sale systems, mobile devices and peripheral devices for performance and security related issues.
Manages, automates, updates and backup Microsoft Deployment Servers
Creates deployment packages where applicable for various end user applications, utilizing deployment scripting
Provides advanced assistance through the Help Desk's Technical Support Line.
Develops, updates, and maintains technical documentation
Analyzes trends to prevent negative impact to infrastructure.
Conducts after-action-reviews and addresses root cause and records resolution findings.
Coordinates activities with network services, security, application, and infrastructure groups.
WE OFFER GREAT BENEFITS MEDICAL Two types of plans available. You can choose from a High Deductible Health Plan or a Traditional PPO Plan. DENTAL PLAN Comprehensive family coverage, including orthodontic care. ADDITIONAL BENEFITS The county provides Basic Life Insurance and Long-Term Disability Insurance to employees at no cost. Voluntary options include Short-Term Disability, Life Insurance, Group Legal Plan and discounted home and auto insurance. FAMILY FRIENDLY On-site childcare is available at competitive rates. Paid parental leave. CONTINUING EDUCATION Reimbursement of fees for licenses and skill certifications. RETIREMENT Retirement program options: pension plan, 401(k) with match, 457, Roth IRA, and Traditional IRA. TIME OFF 11 paid holidays annually, paid vacation and sick leave.
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