Vacancy expired!
The Customer Assistance Representative Sr (CAR) will provide a high
level of customer service by assisting both internal and external
customers, primarily face-to-face, supporting their branch and rental
needs. The CAR will gain knowledge through local training and hands-on
experience to provide administrative support, service customers, and
act as a rental back-up in a non airport branch location.
Seasonal employment will end on or before September 30th 2019
Note: Our season begins May 1, 2019
This position will be located in Burlington, VT
Responsibilities
- Greet all customers using prescribed, appropriate dialogue as they
arrive on the lot.
- Remind customer to check for personal belongings. Identify any items
found in the vehicle with a unit number, date, time and turn into lost
and found.
- Advise and review rental charges; and provide an accurate receipt to
the customer.
- Provide information in a professional and courteous manner regarding
transportation to the airport terminal. Thank customers using the
prescribed dialogue.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct
customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned
with full tank of gas.
- Complete a service alert for any mechanical and or body damage
communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or
mileage, recall, or any other special lock and verify their movement to
the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or
preventative maintenance and verify their movement to the proper lot
location.
- Keep lot organized for ease of access and traffic flow.
- Understand the CDW/Emerald Aisle/Choice process; knowledge of the
rental/return documents, fuel services, days/extra hours/surcharges and
optional coverages.
- Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- Must have two years college experience OR at least two years of
customer service experience
- The ability to operate a motor vehicle is an essential function of
this position. Applicants must have a valid, unrestricted driver's
license.
- Must be authorized to work in the U.S. and not require sponsorship
now or in the future
- Must be able to read, write, and speak English
- Must be living within a reasonable commute of no more than 1 hour to
the location(s) listed above within 30 days of anticipated start
dateÂ
Aside from religious observation, must be available to work a
minimum
of 40 hours / week within our operating hours:
Monday - Friday 7:30am - 6:00pm, Saturday - Sunday 9:00am - 1:00pm
Must be willing to accept a seasonal position (seasonal is from May 1st
2019 to Sept 30th 2019)
To apply for this position, please CLICK
HERE
