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TPW Management has been in business for over 25 years and we continue to expand every year. We offer competitive wages, comprehensive insurance package including a contribution to employee's health insurance premiums, 401(k) program, paid time off, sick time, flexible work schedules, tuition reimbursement and so much more. Contact us today to learn more about our new Customer Service position!
Position: Customer Service Representative
Hours: Full Time, Non-Exempt
Reports To: Customer Service Manager
Duties and Responsibilities:
Represent TPW in all interactions with homeowners, guests, renters, and vendors in a friendly, courteous, and professional manner
Assist homeowners, guests and renters with any homeowners issues
Answer and direct the resolution of service calls by providing the appropriate service provider information and/or in-house service assistance
Track the issuance of unit entry keys for both owners and their authorized service providers
Assist with issuing and maintaining credentials associated with the operation of the community.
Dispatch in-house maintenance personnel as well as vendors through the proper use of work orders
Keep accurate and updated records which provide the framework for the management of the community
Supervise the daily activities of common area buildings including opening and closing of buildings
Make regular tours of the communities to inspect common areas for any maintenance items that require attention and create work orders to effect resolution
Requirements:
Organizational and record-keeping skills
Ability to handle multi-tasks accurately
Possess a courteous and friendly professional manner
High School Diploma or G.E.D.
Associates Degree or 2 years business experience preferred
General computer experience necessary
General proficiency in Microsoft Word and Excel
Able to lift 20-30 lbs. laundry bags
Work holidays and weekends and some evening hours
