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Company: American Meadows
Location: Shelburne, VT
Commitment: Part-Time Hours Available, Seasonal (January - June)
Reports to: Customer Service Manager
Application Deadline: 2/28/19
WHO WE ARE
At American Meadows, we like to say that we Do Good Through Gardening. Our primary focus is to be great at providing home gardeners with the products and knowledge they need to succeed. We work to accomplish this by combining top-quality products, a staff that's passionate about what we do, the latest in technology and proven direct-to-consumer methods. If that sounds intriguing, read on...
OUR CHALLENGE
Gardeners work very hard for results that often do not arrive for months, or even years. We are always looking for ways to offer the right products to customers in the ways they want to learn and shop.
WHO YOU ARE & WHAT YOU'D DO
You put on your patience-pants (...or gauchos, or overalls, or skirt) each day and come in ready to collaborate with gardeners all throughout North America. Some days you'll speak with gardening professionals and you may learn something new from their experiences. Other times you will have the pleasure of working with a customer who is brand-new to gardening and needs your advice.
That is one of the many wonderful parts about this job, is having the opportunity to continuously learn more about the gardening world, while being able to pass on your passion and knowledge to others!
It is not necessary for you to be a Master Gardener to join our team, as the gardening world is so vast and there is always more to learn! We have a team of experts who love sharing their knowledge to help you become a true Garden Jedi Master! We only ask that you be ready to learn, ask lots of questions, and feel comfortable saying to a customer "I don't have an immediate answer for you but I'm happy to do some research to provide you with a solution".
The planting season comes and goes very quickly (especially for those with a short growing season) so you need to be ready for a bit of mayhem. We do our best to prepare our team for every scenario but there may be days when you'll need to think creatively. We power up our people to make smart decisions and we'll count on you to do the same.
A successful colleague is able to:
- Answer inbound calls with a welcoming and friendly voice
- Accurately respond to questions or concerns
- Enter customer information and orders accurately into the database
- Quickly navigate through our three websites (we operate American Meadows, High Country Gardens and Landreth's Seeds from our HQ) and additional online gardening resources to best support the customer
- Offer companion products or alternate options that align well with the customer's preferences and location
- Troubleshoot the website and order process with customers on the phone
- Provide guidance to customers with a wide variety of gardening knowledge and experiences
DESIRED QUALIFICATIONS:
- High School Diploma or equivalent
- Previous experience working in a call center environment preferred
- Gardening knowledge (flowers or vegetables) a strong plus but not required
- Ability to clearly communicate on the phone while simultaneously researching or inputting data.
- Aptitude for learning new tools and skills.
- Team-minded individual who handles deadlines, is self-motivated and looks to grow their skills while fostering a collaborative and enjoyable work environment.
- An ability to casually interact with customers while also not allowing the invariable negative customer interactions influence your outlook and attitude.
- Willingness to 'do what it takes' to contribute to the success of a small, growing business.
WHAT WE OFFER:
- A fun-loving team of plant nerds who are looking to make the world a little better - one wildflower at a time
- A few well-behaved dogs who offer up free puppy kisses, their bellies to scratch, and a paw shake if you'll give them a cookie :)
- Fully stocked kitchen of mostly healthy snacks, but sometimes a plate of nachos is just what you need!
- Discounts on all American Meadows, High Country Gardens, and Landreth's Seeds products because we want you to dig in and have the opportunity to grow a beautiful garden!
- Full usage of company fitness room, free in-house yoga classes, and the opportunity to join us for free company events and activities (this year, so far, we've hiked Mount Philo for a BBQ at the summit, have had lots of ice cream sundae parties, chair massages, dress up like a gnome day- because why not??, Food Truck Friday, & a company party at a local brewery).
- We are located directly on the CCTA bus line for easy transportation and a quick ride from the bike path!
Qualified candidates should submit a resume and please tell us why you're interested in working with American Meadows!
American Meadows is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
