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Welcome To Welcome to Shared Services, our team uses a coordinated approach to delivering administrative and operational services across Lahey. Our Shared Services colleagues leverage resources across the organization to ensure we provide high-quality, high-value care to the communities we proudly serve. The Shared Services team includes colleagues who focus on business and network development, legal services, facilities and real estate, human resources, information technology, finance, philanthropy and marketing and communications. About the Job The Performance Improvement co-op Associate Project Manager will lead, facilitate, manage, and support teams charged with (re)designing processes critical to improving access, patient throughput, quality, and provider/colleague satisfaction. They will partner with a diverse set of both clinical and administrative stakeholder in order to successfully facilitate process improvement projects and activities across the health system.Associate PMs will manage small improvement projects through the use of evidence-based process improvement techniques, including:
Lean Six Sigma
Continuous Flow
5S
Value Stream Mapping
Process Engineering
Data Analysis & Reporting
Responsibilities:
Manage multidisciplinary, specialty clinic teams in order to improve operations through the following activities
Analyze departmental workflows to identify improvement opportunities
Develop departmental standard operating procedures
Gather and evaluate data to monitor and sustain improvement activities
Develop reporting to manage operations
Develop and facilitate improvement projects within a department to improve patient throughput, control costs, and improve colleague, provider, and patient satisfaction
Technical Skills:
Advanced level of competency using Microsoft Office suite (e.g. Access, Excel, Word, PowerPoint, Outlook, Visio)
Comfortable learning new software tools for data mining
Communcation Skills:
Develop effective communication methods to keep stakeholders informed about improvement/(re)design activities
Produce written and oral project updates for senior management and business leaders
Demonstrates professional interpersonal skills, and ability to interact with patients, healthcare providers, and administrators
Conduct surveys, interviews, and process observations, team meetings, and training
Qualifications:
Enrollment in a Bachelors Degree in Engineering or related field is required; Industrial Engineering preferred. Previous co-op experience preferred.
About Us Beth Israel Lahey Health is comprised of world-class academic medical centers and teaching hospitals, leading community hospitals, a renowned orthopedics hospital, and comprehensive ambulatory centers. Through our focus on population health, our clinically integrated network of affiliated providers, as well as vital services such as behavioral health and home care services, we are able to provide a new model of care that improves the health of all those we serve. With more than 9,000 nurses, 4,300 physicians and more than 35,000 employees, our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.Beth Israel Lahey Health is committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational. We strive to create a diverse and inclusive workplace that reflects the communities in which we work and serve.REQNUMBER: 158183-1A