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The Front Desk is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this department, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone.
In this role, accuracy and accountability of payment verification, cash collection and credit card authorizations is essential. Responsibilities will also include assisting guests with information about out town, restaurant recommendations, operate telephone switchboard, creating reservations, issuing room key in accordance with property policies and procedures, maintaining accurate count of occupied and unoccupied rooms, wake-up call requests and posting miscellaneous charges.
This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.
Requirements
-1 year Front Desk experience in a Hotel is preferred, not necessary- will train the right candidate
-Able to communicate written and spoken English
-Must have exceptional guest service and communication skills; be able to work independently under pressure
-Excellent overall communication skills
-Able to multi-task
-The ability to work well in a team environment
-Able to stand for extended periods of time
-Must be professional and possess excellent presentation, communication, organization, and effective time management skills
-Must have very strong knowledge of the restaurants, bars, and attractions in Burlington, Vermont
-Flexible schedules and hours, willingness to work on weekends & holidays is required
-Multi-lingual is preferred
