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Patient Access Coordinatorposted:Friday, October 25, 2019LocationColchester, VermontIndustryCustomer Service & Call Center (Office and Administrative Support Occupations)Job TypeTemp to PermWorking Hours8:30 AM - 5:00 PMSalaryUS16.00 - US17.00 per hourRef. NumberS50308ContactRecruiter, SpherionPhone(802)-8645900Job DescriptionThe Patient Access Coordinator answers inbound calls for various departments providing front-line customer service to patients, physicians and staff. Additionally, the Patient Access Coordinator schedules and coordinates simple and complex patient appointments for respective clinics. This position involves working independently with minimal supervision to complete daily work assignments. Begins on a temporary basis, with consideration for long-term employment with the organization. Insurance benefits available.Apply today by visiting www.spherion.com/apply or email your resume to burlingtonvtjobs@spherion.com.Responsibilities:Focuses on customer needs, and strives to do the job right the first timeDisplays a positive attitude and image to all stakeholdersSchedules patient appointments, obtaining pertinent information and determining the priority, appropriateness and patient preference. Follows HIPAA and captures demographic and insurance information.Routes incoming referral requests and provides appropriate documentation for the referralProvides patient with brief description of required test or procedure when necessary and any required instructionsAnswers telephones in a professional and courteous mannerListen effectively, and if unable to resolve a concern personally, escalates promptlyUtilizes systems by obtaining accurate information to effectively communicate messagesDocuments and completes all pre-authorization communicationIdentifies insurance eligibility information required to obtain pre-authorizationEnsures accurate and timely documentationWorking hours: 8:30 AM - 5:00 PMSkills:Excellent customer service skills.Able to work independently, and take initiativePossesses active listening skillsGreat written and oral communicationAbility to remain calm with distressed or emotional individualsAbility to multitask and prioritizeAbility to operate office machines such as fax, telephone, computer, keyboard, copier and scanner.Education:AssociateExperience:1-4 yearsQualifications:2+ years of customer service in a medical, fast-paced retail or other business environment. Call center experience preferredMS Office Suite and aptitude to quickly learn new softwareStrict adherence to confidentialityApply today by visiting www.spherion.com/apply or email your resume to burlingtonvtjobs@spherion.com.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
