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At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.This position, within the RPS Solutions Management team, will be a dedicated Journey Analyst role on an agile journey team. The Journey Team is part of the Retail Payment Solutions/Omni Agile Studio and focused on delivering credit capabilities across RPS mobile and web platforms. The person selected for this role will work closely with customers (internal and external), business lines across the enterprise, and other journey teams to drive the evolution RPS’ digital platforms. Responsible for the day-to-day activities of an agile team under the direction of the Product Manager and Business Owner. Acts as a liaison between the business and Agile teams, ensuring the teams understand vision for the products. Work closely in a hands-on style with development team including addressing daily prioritization needs, providing real-time feedback and answering questions on an ongoing basis. Maintains and refines product backlog; creates user stories and acceptance criteria and assists in the prioritization all stories to ensure work focuses on those with maximum business value that align with product strategy. Works with Product Management to determine when sufficient value has been delivered to release to market, understand tradeoffs between schedule, scope and budget and communicates this information to the organization. Coordinate activities and tracking from initial concept through user research, co-creation, rapid prototyping, to delivery. Leverage data and business understanding to ensure new and existing digital products manage risk while giving our customers great experiences. Partner with capability managers, delivery managers, architects, UXDesign, customer experience, research, scrum masters, business lines and other product managers to evangelize the best solutions and facilitate execution across various stakeholders. Manages a consistent, repeatable set of product artifacts (product-level roadmaps, feature / function gap analysis, journey / process maps, inventory of “best-in-class” experiences), evolving them in sync as our business changes and grows. Hands-on leader who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solution. Advocates and embodies customer-obsession resulting in simple, innovative, engaging digital products/experiences Adept at vendor/third party assessments, selection, and overall management. Understand the competitive playing field; understand how our portfolio compares to digital leadersBuild a world-class credit card experiences: Partner with key stakeholders from across the bank to:o Define and evolve credit card experiences in alignment with EnterpriseStrategyo Deliver experiences that reduce customer pain points, educate, guide, and help customers get, use, manage and protect their cardso Review, analyze, and action customer enhancements and defects to continuously improveo Bring thought leadership, best practices, and innovative thinking within the space of credit and debit cardsQualifications:Basic Qualifications
Bachelor's degree, or equivalent work experience
Eight to ten years of related work experience
Preferred Skills/Experience Bachelor's degree in business, marketing, computer
science or related field, or equivalent work experience. Experience working in an Agile framework. Analytical: (e.g. comfortable with data) and can combine an understanding of
business objectives, customer needs, and data required to deliver customer experience
and business results Thought leadership: build and drive strategy that moves the user experience drives
innovation/differentiation and delivers on business goals Agile Experience: Very comfortable working in an agile (specifically SAFe) framework,
including industry standard collaboration tools (e.g. VersionOne, Jira and
Confluence) Partnership & Collaboration: able to build consensus with key business,
technology and internal partners Leadership: help build and motivate strong
teams. Experience working with on- and off-shore talent Strong communication, listening skills and
executive presence Natural curiosity and self-directed ability
to seek out information and meet goals/deadlines An understanding of Financial Services, specifically
credit card industry A background in Product Management An understanding of UX Design and research Professional experience in the Digital space Master’s DegreeJob: Product ManagementPrimary Location: Minnesota-MN-MinneapolisShift: 1st - DaytimeAverage Hours Per Week: 40Requisition ID: 190035696Other Locations: Wisconsin-WI-Brookfield, United States, Oregon-OR-PortlandU.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
