Help Desk Journeyman, Ft. Belvoir, VA

Help Desk Journeyman, Ft. Belvoir, VA

12 Mar 2024
Virginia, Alexandria, 22060 Alexandria USA

Help Desk Journeyman, Ft. Belvoir, VA

Vacancy expired!


Help Desk Journeyman, Ft. Belvoir, VA

The job of the Helpdesk Technician is to provide Tier I & II support to the customer user base. This includes, but is not limited to the following areas of responsibilities:


Daily Tasks



  • Create and work end-user tickets utilizing the agency provided ticket system.

  • Perform daily helpdesk checks.

  • Perform user and computer management within Microsoft Active Directory.

  • Provision and manage NIPRNET/SIPRNET Defense Enterprise Email accounts.

  • Issue/Receive equipment to/from end-users as needed.

  • Order and maintain printer consumables and other end-user items as needed.



  • Implementation



  • Perform new equipment installations as needed.

  • Process and perform user move requests as needed.

  • Perform equipment lifecycle requests as needed.



  • Troubleshooting



  • Provide Tier I & II troubleshooting and problem resolution as required.

  • Assist Audio/Video team with troubleshooting of classroom presentation equipment.



  • Security



  • Apply/Update software on all end-user equipment on NIPRNET/SIPRNET/ACCM/JWICS to maintain USCYBERCOM IAVM compliance.

  • Apply/Update DISA Security Technical Implementation Guides (STIG) to all end-user equipment.

  • Work with the IA Engineer, ISSO, and ISSM to comply with all USCYBERCOM security guidelines.

  • Comply with all Air Force guidelines.

  • Work with the IA Engineer, ISSO, and ISSM to remediate all discovered vulnerabilities in a timely manner.



  • Documentation



  • Document and maintain current user documentation and checklists.

  • Maintain user folders.

  • Provide a weekly status of activities performed and/or completed.



  • Equipment Acquisition / Accountability / Disposal



  • Input Purchase Orders into the government Purchase Order system.

  • Inventory, asset tag, and add to inventory database all end-user equipment received.

  • Update inventory database when equipment is moved, fielded, or removed from service.

  • Work with and assist all equipment custodians with annual inventory of equipment.

  • Work with and assist all equipment custodians with DRMO process of equipment that is no longer needed.



  • Skills / Qualifications



  • Must possess a current SECRET and be eligible for TS/SCI security clearance.

  • Must meet DoD 8570 certification compliance at the IAT II level.

  • CompTIA Security+ CE (must possess current certification at start date)

  • Microsoft Technology Associate (MTA) Windows Operating System Fundamental (or able to obtain within 180 days of start date)





  • Additional Items



  • Must be able to lift up to 70lbs.

  • Some travel between agency site and Fairchild AFB may be required to perform duties.




  • EQUAL EMPLOYMENT OPPORTUNITY

    Ventura is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Ventura is committed to compliance with all fair employment practices regarding citizenship and immigration status.


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    • Description Responsibilities: We are looking to fill a full-time Information Systems Specialist III (ISS III). Under limited supervision and a high level of judgment required, this advanced technical services position is responsible for the management and troubleshooting of all classrooms\' audiovisual and computing equipment, staff and faculty enterprise applications, including research and proactive maintenance at the assigned college/s. The position will perform complex technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service (SaaS) environments. This position is also responsible for installing, configuring, and maintaining campus specific software and services. The position is required to keep up to date on current computer technology in order to make informed recommendations regarding policy development and improvements and assist in the development of information technology plans for the college, working collaboratively with college employees, the Helpdesk Manager, and MCCS Chief Information Officer.

    Job Details

    • ID
      JC10968360
    • State
    • City
    • Job type
      Not Specified
    • Salary
      $0.00/None to $0.00/None
    • Hiring Company
      The Ventura Group
    • Date
      2021-03-12
    • Deadline
      2021-05-11
    • Category

    Jocancy Online Job Portal by jobSearchi.