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Essential Duties and Responsibilities:
- Lead reviews and analyze efficiencies of project and systems performance management processes.
- Lead reviews of data derived from project and systems performance management processes; summarize findings and make recommendations for improvements.
- Review process documentation and training materials and make improvement recommendations.
- Establish methodologies for performing quality reviews of work products delivered by team members and service providers; establish baseline and recommend actions to support continuous improvements.
- Evaluate identified issues and challenges related to the effective execution of project and systems performance management processes.
- Conduct reviews/audits of knowledge library and documentation of system operating procedures to ensure knowledge base and methodology are up-to-date and accurate.
- Lead the administration of project and program review activities, facilitate and lead meetings; conduct interviews with customers (internal and external) and team members to elicit business requirements and set achievable expectations. - Analyze system data and performance reports to identify trends and business impact.
- Lead and mentor IT Application Analysts in data analysis and process improvements.
- Act as SME for all systems management processes; act as leader when manager is not present.
- Interact with all levels within the organization; develop working relationships with management, staff, stakeholders and business partners.
- Identify and contribute to activities that will result in positive client satisfaction metrics, with a goal of increasing ratings annually.
- Participate in client meetings and evaluates outcomes to ensure needs of project stakeholders are being met.
- Manage the activities of the project in accordance with MAXIMUS established policies and procedures.
- Recommend changes to policies and establishes procedures.
Minimum Requirements:
- Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
- Works on complex issues where analysis of situations or data requires an in depth evaluation of variable factors
- Exercises judgement in selecting methods, techniques, and evaluation criteria for obtaining results
- Networks with key contacts outside own area of expertise.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
Essential Duties and Responsibilities:
