Senior PC Deployment Technician

Senior PC Deployment Technician

23 Dec 2021
Virginia, Arlington, 22230 Arlington USA

Senior PC Deployment Technician

Vacancy expired!



Job Number: 233785

Senior PC Deployment Technician




  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically.

  • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Responds to and diagnoses problems through discussion with users.

  • Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.

  • Supervises operation of help desk and serves as focal point for customer concerns.

  • Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

  • Responds to telephone calls, email and personnel requests for technical support.

  • Documents, tracks, and monitors the problem to ensure a timely resolution.

  • Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.

  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

  • Simulates or recreates user problems to resolve operating difficulties.

  • Recommends systems modifications to reduce user problems.


Education:


  • AS/AA degree in Computer Science, Information Sciences, or related IT discipline.




Minimum Experience Required:


  • Three (3) years of experience supporting Service Desk and/or End User support operations

  • One (1) year of experience with BMC Remedy

  • IAT Level II baseline certification in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program




Security Clearance: Secret clearance




THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.

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Job Details

  • ID
    JC7267855
  • State
  • City
  • Job type
    Contract
  • Salary
    USD N/A N/A
  • Hiring Company
    Softworld, Inc.
  • Date
    2020-12-23
  • Deadline
    2021-02-21
  • Category

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