The Associate support technician role supports Video Conference and Unified Communication day to day root cause analysis and resolution. This role requires understanding of standard IT functionalities as well as the ability to execute technical resolution.
What You Will Do
Coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications
Facilitate training to broaden user knowledge in using Video Conference rooms and Unified Communication tools such as Skype for Business
Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints. Endpoints include Polycom, Crestron equipment and deskside PC
Troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns.
Identify root cause incidents and capture key details to expedite resolution with vendors and status the team in a timely manner
Coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibility
What You Need
Associates Degree or military experience
2 years of experience in Application Technical Support
2 years of experience in Network Support
2 years of experience in Field Computer Technician
2 years of experience in A/V support
Knowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solution
Experience with Skype for Business, Crestron RL2, Crestron Fusion, Polycom Group Series, Polycom Sound Structures, Crestron Touch Panel, Desktop Support and Windows and MAC Operating System administration
Preferred Qualifications
Bachelor's Degree in Computer Science
3 Years of experience in Network Support
5 years of experience in Field Computer Technician
2 years of experience in Unified Communications Support
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com .
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: McLean Virginia (US-VA) United States (US) INT None US - Washington, DC
Nearest Major Market: Arlington Virginia Nearest Secondary Market: Washington DC Job Segment: Audio Engineering, Technical Support, Technician, Developer, Computer Science, Engineering, Technology
