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The Installation Service Manager is responsible for daily flooring installation for residential and commercial customers. Will interact with installers, customers, general contractors and provide oversight when needed. This position is located in Blacksburg, VA.
Responsibilities and Duties
-Review install details for each job with the appropriate installer before installation start
-Collect COCs from previous day installs
-Communicate installers next day assignments
-Coach installers on customer feedback received on their projects
-Turn in the previous days details
-Visits job sites to check on the quality of installations
-Resolve install issues;
-Approve and process Chargebacks; and
-Management of installers, including hiring, regular supervision, and termination
Qualifications and Skills
Requirements:
-Flooring installation experience (preferably at a lead installer or higher level)
-Excellent customer service and communication skills
-Good computer skills
-Ability to resolve issues timely and with good judgment
