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The NOC Shift Supervisor – will be a strong NOC Engineer II who is primarily responsible for working on a team at the RRMS NOC. The NOC Shift Supervisor manages the day-to-day Network Operations Center (NOC) functions, to include scheduling and coordinating daily workload for NOC Engineers, reviewing and assigning tickets and assisting in the escalation workflow to troubleshoot and resolve Tier II and higher issues. This position is responsible for managing employees of the NOC as well as assisting with high activity workloads.