Systems Administrator - Regional

Systems Administrator - Regional

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Description

Job Description:
As a Regional Systems Administrator, you will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of production systems.

• Systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage IT system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution of problem
• Provide support for the escalation and communication of status to agency management and internal customers
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Installs/loads operating system and application software
• Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Integrate new technologies into new and existing systems including the transition and migration of corporate systems.
• Execution of on-site, on the floor, technical and system administration support
• Support requirements for managing installation, configuration and maintenance of Unix/Windows workstations and servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements
• Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products
• Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.
• Attend meetings weekly and provide weekly status reports.
• Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.
• Attend Authorized Outage, Firewall Change Request, and Root Cause Analysis Boards as required
• Follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports.
• Conduct routine and emergency maintenance of assigned data center equipment
• Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
• Collaborate and contribute to the development, administration, and testing of backup and recovery plans
• Ensure systems are secure to STIG guidelines by utilizing tools such as Retina and HBSS
• Maintain operational, configuration, and other standard operating procedures (SOPs).
• Verify system availability with existing Enterprise tools
  

WHAT YOU NEED TO SUCCEED:

• Bachelor's Degree or equivalent experience and less than 2 years prior relevant experience.
• Experience in lieu of degree
• Years of relevant work experience includes:
• UNIX, Windows, and/or Storage administration
• Experience working with trouble reporting and tracking systems such as REMEDY
• Experience supporting the IC/DOD
• Experience in the imagery intelligence domain a plus
• CompTIA Security+ or DoD 8570 Level II equivalent
• TS/SCI required; with ability to pass Polygraph.
  

Physical Requirements:

The employee will need to be able to lift/move/carry equipment on a daily basis when necessary (max 40 pounds)

CANDIDATE MUST REPORT TO WORK EVERY DAY. NO OPTION TO TELEWORK.

External Referral Bonus: Eligible

External Referral Bonus $:

Potential for Telework: No

Clearance Level Required: Top Secret/SCI

Travel: Yes, 25% of the time

Scheduled Weekly Hours: 40

Shift: Day

Requisition Category: Professional

Job Family: Systems Administration

Pay Range: