Guest Services Specialist

Guest Services Specialist

24 Jun 2024
Virginia, Charlottesville 00000 Charlottesville USA

Guest Services Specialist

Vacancy expired!

We are looking for a full-time Guest Services Specialist to join our team. The ideal candidate must be organized, detail-oriented, and possess excellent communication, and interpersonal skills. We are looking for a self-motivated, dedicated employee who has the ability to work independently as well as with a team and follow directives with minimal supervision. Must be able to adapt to quickly changing priorities, be a fast learner, and have the ability to solve problems in a creative manner. Must maintain a professional demeanor, work well under pressure, and provide exemplary customer service. This position requires availability on weekends as well as holidays.

¦ Job Title: Guest Services Specialist

¦ Location: 20 Minutes south of Downtown Charlottesville

¦ Hours: FT - 8 hour shift between 2PM and 11PM

¦ Pay: $14 to $16/hour + Gratuity

¦ Benefits: Excellent medical/dental/vision insurance (80% employee premium covered), Vacation, sick time, holidays, 401k eligibility after one year, travel discounts at Trump Hotels, educational opportunities, fun work atmosphere & more

ESSENTIAL DUTIES:

Provide exemplary customer service

Answer questions, assist with requests, anticipate guests needs: assist with luggage, restaurant reservations, food and tourism recommendations, car service, in-house or off site activity reservations

Answer a multi-line phone system, make reservations

Welcome and check in guests, lead tours of the Estate

Respond to inquiries via mail and email

Maintain the appearance of the reception, supply, break, and public areas

Inspect rooms to ensure they always meet the highest standards

Complete and oversee turndown service, breakfast service, beverage service

Check out guests: ensuring correct billing, assist with luggage, and give directions as needed

Perform other duties as assigned including but not limited to general office work, cleaning, back up for other team members

REQUIREMENTS:

Must be 21 years of age

Must be able to work weekends, holidays, and evenings as business demands

Familiarity with general office operations and bookkeeping practices

Proficient in Word, Excel, Power Point, Outlook

Experience in Hotel/Customer Service/Hospitality or related field: 1 year

Valid Drivers license

Reliable transportation

See why weve been named one of the best places to work in Charlottesville.

Trump Vineyard Estates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, protected veteran status, or other categories protected by federal, state, and local law.

Trump Vineyard Estates participates in the E-Verify Program (Identity and Employment Eligibility Verification) and uses E-Verify to confirm work authorization. Candidates must be eligible to work in the United States.

Este Empleador participa en E-Verify (Verificación de Documentos de Identidad y Elegibilidad de Empleo).

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