Vacancy expired!
Albemarle Estate at Trump Winery is seeking a hospitality professional who takes the utmost pride in delivering a superb guest experience. From reservation to checkout, the Guest Services Specialist ensures that all guest needs, large or small, are met in an exemplary fashion. If you are someone with a keen ability to anticipate guest needs, and passionate about establishing long lasting guest relationships, join us today!
Position Title: Guest Services Specialist
Location: Albemarle Estate at Trump Winery - 15 minutes south of Charlottesville city limits
Hours: Full-Time - Open availability needed including nights and weekends
Wage: $14 to $16/hr plus gratuity which will typically come out to $17 to $21 an hour
Benefits: Excellent Medical, Dental, Vision, 401k, Generous PTO package (26 days per year), company discounts, travel discounts, some educational opportunities & more!
APPLY NOW: https://fte.mystaffingpro.com/AppOne/MainInfoReq.asp?ReqID=3125495
ESSENTIAL DUTIES:
-Answer questions, assist with requests, anticipate guest’s needs: assist with luggage, restaurant reservations, food and tourism recommendations, car service, in-house or off site activity reservations
-Answer a multi-line phone system, make reservations
-Welcome and check in guests, lead tours of the Estate
-Respond to inquiries via mail and email
-Provide exemplary customer service
-Maintain the appearance of the reception, supply, break, and public areas
-Inspect rooms to ensure they always meet the highest standards
-Complete and oversee turndown service, breakfast service, beverage service
-Check out guests: ensuring correct billing, assist with luggage, and give directions as needed
-Perform other duties as assigned including but not limited to general office work, cleaning, back up for other team members
REQUIREMENTS:
-Must be 21 years of age
-Must be able to work weekends, holidays, and evenings as business demands
-Familiarity with general office operations and bookkeeping practices
-Requires standing for extended periods, walking, pushing, pulling and lifting up to 50 pounds, bending, reaching, stooping, kneeling, crouching, walking on uneven surfaces, using ladders, moving up and down stairs
-Proficient in Word, Excel, Power Point, Outlook
-College degree or 3+ years’ experience in the hospitality, hotel, or related field
-Valid Driver’s license
-Ability to read, write and speak in English
-Reliable transportation
Trump Vineyard Estates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, protected veteran status, or other categories protected by federal, state, and local law.
Trump Vineyard Estates participates in the E-Verify Program (Identity and Employment Eligibility Verification) and uses E-Verify to confirm work authorization. Candidates must be eligible to work in the United States.
Este Empleador participa en E-Verify (Verificación de Documentos de Identidad y Elegibilidad de Empleo).
Keywords: Concierge, Customer Service, Event Coordination, Facility Management, Food and Beverage, Front Desk Agent, Front Desk Operations, Guest Retention, Guest Services, Hospitality Management, Housekeeping, Kitchen Operations, Luxury, Luxury Hospitality, Marketing, Occupancy, Pricing Program, Management, Property Development, Property Management, Reservations Resort, Management, Server, Travel, Tourism
