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This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to basic appointment scheduling demographic and insurance data collection cash collections and addressing the various needs of the patient and family either in person or on the phone; Provides patients with tools both in paper and electronic format which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal; engages the patient/family in keeping them updated on various aspects of their visit.
Demonstrates exceptional customer service both for in-person and telephone activities.
Schedules and coordinates appointments with the correct provider using all appropriate information.
Demonstrates expected behaviors applicable to the Health System scheduling and registration system and unit policies procedures and guidelines.
Performs verification functions.
Performs visit document activities accurately and timely.
Demonstrates engagement in the work team and goals of the unit.
In addition to the above job responsibilities, other duties may be assigned.
Position Compensation Range: $12.75 - $19.59 HourlyMINIMUM REQUIREMENTSEducation: High School Graduate or Equivalent.Experience: No experience required.Licensure: None required.PHYSICAL DEMANDSJob requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.The University of Virginia, including the UVA Health System and the University Physician’s Group are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.In 1819, Thomas Jefferson founded the University of Virginia and inaugurated a bold experiment. Two centuries later, Jefferson’s vision thrives. Across Grounds - and throughout the world - UVA students, faculty, staff and alumni challenge convention, break barriers and pursue the greater good.The University of Virginia is made up of eleven schools and affiliated foundations in Charlottesville plus the College at Wise in Southwest Virginia.The University of Virginia Health System is a renowned academic medical center committed to providing outstanding patient care, educating tomorrow's health care leaders and discovering new and better ways to treat diseases. The University's Medical Center, School of Medicine and Physicians Group are recognized for their excellence in patient care, education and research.At UVA, we offer a rich collection of benefits, which have long been recognized and valued for their comprehensiveness and competitiveness in the market. In addition to a robust array of traditional benefits such as health care, time off, and retirement, UVA offers a comprehensive list of benefits and services to help staff and faculty meet their personal and family needs.
