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We are looking for a full-time Guest Services Specialist to join our team. The ideal candidate must be organized, detail-oriented, and possess excellent communication, and interpersonal skills. We are looking for a self-motivated, dedicated employee who has the ability to work independently as well as with a team and follow directives with minimal supervision. Must be able to adapt to quickly changing priorities, be a fast learner, and have the ability to solve problems in a creative manner. Must maintain a professional demeanor, work well under pressure, and provide exemplary customer service. This position requires availability on weekends as well as holidays. We provide a fun atmosphere with an opportunity to grow, competitive pay with benefits including great, affordable medical and dental insurance (covering 80% of employee premium and 20% dependent), PTO (paid vacation, sick days, and holidays), 401k eligibility after one year, generous employee discount, travel discounts at Trump Hotels, educational opportunities, paid volunteer days, and more.
ESSENTIAL DUTIES:
Provide exemplary customer service
Answer questions, assist with requests, anticipate guests needs: assist with luggage, restaurant reservations, food and tourism recommendations, car service, in-house or off site activity reservations
Answer a multi-line phone system, make reservations
Welcome and check in guests, lead tours of the Estate
Respond to inquiries via mail and email
Maintain the appearance of the reception, supply, break, and public areas
Inspect rooms to ensure they always meet the highest standards
Complete and oversee turndown service, breakfast service, beverage service
Check out guests: ensuring correct billing, assist with luggage, and give directions as needed
Perform other duties as assigned including but not limited to general office work, cleaning, back up for other team members
REQUIREMENTS:
Must be 21 years of age
Must be able to work weekends, holidays, and evenings as business demands
Familiarity with general office operations and bookkeeping practices
Proficient in Word, Excel, Power Point, Outlook
Experience in Hotel/Customer Service/Hospitality or related field: 1 year
Valid Drivers license
Reliable transportation
See why weve been named one of the best places to work in Charlottesville.
Competitive pay
Fantastic benefits including paying 80% of medical and dental premiums
Vacation, sick and holiday pay
401k
Generous discounts on wine, merchandise and hotels
Training opportunities
2 paid team volunteer days per year
Trump Vineyard Estates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, protected veteran status, or other categories protected by federal, state, and local law.
Trump Vineyard Estates participates in the E-Verify Program (Identity and Employment Eligibility Verification) and uses E-Verify to confirm work authorization. Candidates must be eligible to work in the United States.
Este Empleador participa en E-Verify (Verificación de Documentos de Identidad y Elegibilidad de Empleo).
