Spa Reservations Concierge (Barracks Road office)

Spa Reservations Concierge (Barracks Road office)

12 Jul 2019

Spa Reservations Concierge (Barracks Road office)

Relax & Rejuvenate Hotel Spa Solutions seeks a Spa Reservations concierge to work in our Call Center Operations in Charlottesville

Relax & Rejuvenate operates 4 hotel spas 1 in Chicago, 1 in Seattle and 2 in NYC and more coming soon in addition to providing in-room spa treatments for guests at over 60 partner hotels in 24 cities nationwide.

Our busy call center handles hundreds of calls and email traffic each day.

Ideal candidate will possess

Prior experience in the Spa or Hospitality or Event Planning Industries

Ability to multi-task in a fast-paced environment

Top-of-the-line phone presence

Familiarity with MS Office programs a must background with scheduling software a plus

Outstanding customer service orientation

Responsibilities include

Interacting with guests and staff via phone and email to schedule spa treatments

Scheduling and Assigning appointment to spa staff

Confirming spa appointment via email and phone

Resolving client issues/disputes

EVENING AND WEEKEND HOURS REQUIRED our call center is open 8:30am - 11:30pm, 7 days a week. Our shifts are 8:30am - 4:30pm, 11am - 7pm, and 3:30pm - 11:30pm

DO NOT APPLY FOR THIS POSITION IF YOU ARE UNABLE TO WORK THESE HOURS AND WEEKENDS ON A REGULAR BASIS

Compensation:

Hourly rate DOE

Benefits package including

Paid Vacation

401k plan

PPO Health Insurance program

Travel Discounts at partner hotels nationwide

Discounts on product purchase and services at our sister company, Neroli Spa & Apothecary in Barracks Road

Email resume with cover letter and 3 professional references or fax to 434-244-2776

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