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Trump Winery is looking for a professional, energetic, enthusiastic, results-driven Wine Club Coordinator to join the Marketing team in driving the growth of the wine club, tasting room and direct sales businesses of Trump Winery. This individual will serve as a concierge for our Wine Club members and assist with marketing and customer service. This position is full time, reports to the Marketing & Wine Club Manager, and requires availability on weekends as well as holidays: typical schedule Thursday-Monday 9am-5pm. We provide a fun atmosphere with an opportunity to grow, competitive pay with benefits including great, affordable medical and dental insurance (covering 80% of employee premium and 20% dependent), PTO (paid vacation, sick days, and holidays), 401k eligibility after one year, generous employee discount, travel discounts at Trump Hotels, educational opportunities, paid volunteer days, and more.
ESSENTIAL DUTIES:
Interface with Wine Club members digitally, via email, quarterly club communications, and in person in the Tasting Room and at Wine Club events
Answer incoming phone calls/emails and respond in a timely, courteous, and professional manner
Perform daily operations related to the Club: new member registration, data entry, welcome emails, mailings, order processing, invoicing and billing, cancellation requests, etc.
Maintain CRM database, ensuring all member records are up-to-date and accurate
Assist Marketing & Wine Club Manager with all activities related to Wine Club
Assist with marketing efforts to include: wine club collateral, newsletters, emails, content creation, photography, and videography
Assist with customer service as needed including but not limited to placement of orders, scheduling group reservations, and responding to customer emails
Process redirect, recall, and call tag requests with shipping partner as needed
Work with shipping partner and Fulfillment team on resolving shipping claims
Resolve returned club shipments, including follow-up with customer and system updates
Assist with quarterly pick-up events
Assist with development and implementation of membership benefits and loyalty programs to grow Wine Club member count and slow attrition rate
Compile reports for Marketing & Wine Club Manager and update monthly club reports
Deliver exceptional service that is synonymous with the Trump brand
Hold regular training sessions for staff on Wine Club operations and updates
Manage all logistics and coordination with Fulfillment team for Wine Club shipments, including assisting with the packing and labeling of club orders
Assist Tasting Room staff in their duties when needed, including but not limited to conducting tastings, completing sales, and taking food orders
REQUIREMENTS:
A minimum of two years direct-to-consumer sales, Wine Club and/or Tasting Room experience preferred
Demonstrated excellence in customer service
Proven success managing consumer database, email and mailing lists
Strong computer skills, notably Microsoft Word, Excel, Outlook, and experience in sales/CRM/POS system; experience with e-marketing software or graphic design a plus
Strong organization, problem-solving, and analytical skills
Excellent communication skills and attention to detail
Ability to manage constantly changing priorities with enthusiasm
See why we've been named "one of the best places to work in Charlottesville". We offer:
competitive pay
80% company paid medical premiums with only a $500 deductible
80% company paid dental premiums
vacation, sick, and holiday pay
401k
Generous discounts on wine, merchandise, and hotels
Monthly wine training opportunities
Two paid team volunteer days per year
Trump Winery is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, protected veteran status, or other categories protected by federal, state, and local law.
Trump Winery participates in the E-Verify Program (Identity and Employment Eligibility Verification) and uses E-Verify to confirm work authorization. Candidates must be eligible to work in the United States.
Este Empleador participa en E-Verify (Verificación de Documentos de Identidad y Elegibilidad de Empleo).
