Part Time Customer Service (Crozet VA)

Part Time Customer Service (Crozet VA)

19 Jul 2024
Virginia, Charlottesville 00000 Charlottesville USA

Part Time Customer Service (Crozet VA)

Vacancy expired!

Musictoday is looking for Part-Time Customer Service Representatives for our inbound call center. Hours are Monday - Friday 9AM - 2:00PM or 1:30PM - 6:00PM

Job Duties:

Resolve customer inquiries and customer service related issues by providing excellent customer service via phone and written communication

Properly balance customer service concerns with business considerations

Ability to handle high call volume under potentially stressful situation

Customer Order maintenance and resolutions for inquiries that may pertain to placing a sales order, answering customer questions, or providing a resolution to an outstanding issue

Maintain a minimum of 12 contacts per hour and a QA score of 85% based upon periodic monitoring of inbound customer service contacts

Other duties as assigned

Qualifications:

Basic computer skills with an emphasis on Google Doc & Microsoft Office Suite

High school diploma or GED required

Solution-oriented attitude

Two years of Call Center experience preferred;

Ability to sustain long periods of inbound calls and communication with customers

Apply using this link: https://hire.withgoogle.com/public/jobs/musictodaycom/view/PAAAAAAJAADIw50bpFFCNP or www.musictoday.com/careers/

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