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IT Desktop SupportChristiansburg, Virginia, United StatesNewInformation Technology6 hours agoPost Date20202750Requisition #Apply for JobShare this JobSign Up for Job AlertsDuration: 12+ month contract LocationChristiansburg, VA Job Title: IT Desktop SupportWork Hours: Monday-Friday, 8:00am-5:00pm Pay Rate: $17-19/hour based on experienceOverview:The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Oneonta, NY. This position requires the candidate to be available for 24/7 on-call coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (Box, Office365, etc.)
Troubleshooting Cisco VPN connectivity
Familiarity supporting Citrix connectivity
Remediating Symantec Endpoint Protection
Dameware remote connection/utilization
Altiris Deployment server utilization
Asset management skills
Internet Explorer and various browser(s) support
Installation/configuration of various Adobe products
Installation/configuration of Check Point endpoint client software
Conference Room equipment
Printer/driver troubleshooting & installation
ServiceNow utilization
Cisco WebEx service support
Box user administration
Deployment/configuration of standard IP telephony
Hardware ordering/deployment
Documentation (records) management
Knowledge base utilization
Project interaction
Customer scheduling/follow-ups
End user equipment moves (disconnect/reconnect)
Multi-team interaction and/or technical roundtable participation
Standard device imaging via USB/PXE server(s)
Smart-Hands tasks/functions outside of standard operational work
Education and Experience Requirements:
Associates Degree (at least)
1 year Hardware Experience (beyond imaging/deployment)Work in a team environment
CompTIA certifications preferred
Additional Information
No third party resumes will be accepted
CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
Drug testing and/or other employment-related inquiries may be conducted
All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!
Candidates must currently reside in USA or Canada
CTG is an Equal Employment Opportunity employer
CTG is an E-Verify Company
To be considered for this opportunity, please apply directly through our website or email your Word version resume and salary expectations toAmanda.Dianetti@ctg.com. CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.Additional Information
Job Function: Helpdesk & Technical Support
Education Level: Associate's Degree/College Diploma (±13 years)
Work Remote: No
Travel: No