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Job Title: Customer Care AssociateLocation: Danville, PADepartment: Customer Care Team - Geisinger Health PlanWork Type: Full TimeWork Schedule: 8:30am – 5pmJOB SUMMARY:The Customer Care Associate is the main point of contact a customer makes with the health plan. They will provide exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up.COMPETENCIES AND SKILLS:Knowledge of practices, tools, and techniques for communicating with a customer.Demonstrates competence in organizational, interpersonal, verbal and written communication skillsMust be able to work and communicate effectively in a team environment.Demonstrates the ability to organize workload, manage time and resources, and schedule and prioritize basic projects and tasks.Knowledge of and ability to use personal computers or workstations.The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.EDUCATION AND/OR EXPERIENCE:Required Experience:Minimum one-year customer service, hospital or insurance experience, including patient or public contact.Required Education:High School Diploma/GEDWORKING CONDITIONS/PHYSICAL DEMANDS:Work is typically performed in an office environment.OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS : We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.GEISINGER HEALTH PLAN (GHP) is the health insurance component of Geisinger and serves over 460,000 members in Pennsylvania and West Virginia. Begun in 1985, GHP provides high quality, affordable health-care benefits for businesses of all sizes, individuals and families, and Medicare beneficiaries.About Geisinger: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
