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Direct Supervisor: Care Coordinator Lead
Location: Danville, Virginia
Work Schedule: 10AM - 5PM
Approximate Number of Hours: 40
Please email hr@nhcsgroup.org to apply
Working at New Heights Community Support
New Heights Community Support provides assistance to various communities through Mental Health Skill Building, Intensive In-Home, and Crisis Stabilization services. Our mission is to alleviate distress and improve the quality of life for long-term success. We strive to meet the needs of individuals through integration and person-centered treatment in the following areas: maintaining interpersonal relationships, recognizing personal danger or inappropriate social behavior, basic living skills to ensure safety, and conquering repeated interventions by mental health, social service, or judicial system.
Job Description
New Heights is seeking a Care Coordinator - Marketing. Under the supervision of the Care Coordinator Lead, the Care Coordinator will: Build & maintain healthy relationships with referral sources to obtain new clients. He/she will provide assistance to new potential clients seeking care, including registering the client, explaining services and benefits of said services to clients and other referral sources. He/she will perform other functions of the office, including scheduling, responding to telephone inquiries, verifying active insurance coverage and etc.
Key Responsibilities & Duties:
Marketing & Outreach
Participate in community events and meetings to recruit clients, identify resources, and build and maintain strong partnerships with community groups, clinics, collaborative groups and other entities serving all ages individuals to enhance mental health issue awareness and knowledge.
Distribute mental health/mental illness flyers, brochures, community resource information, and other materials to community members, organizations serving families, seniors, or community individuals and groups that can spread the word to potential participants in the city(ies) assigned, to obtain enrollments into the program.
Provide Community presentations discussing crisis intervention, community resource referrals, and education on services offered at New Heights Community Support.
Capture, document and track all client recruitment activities in the program/department database.
Comply with outreach goals set by the supervisor.
Maintain client volume, by keeping current with changing trends, economic indicators, and competitors.
Maintain/Learn professional and technical knowledge by attending educational workshops; reviewing/read professional publications; establish personal networks; participating in professional societies.
Contribute to team effort by accomplishing related results as needed.
Care Coordination
Responsible for new intakes and performing intakes of new clients seeking care.
Assist clients with the client application process, registration, and appointment scheduling.
Assures accurate and timely collection and data entry of all required client information, insurance and other information.
Provides assistance with other functions of the business office, including: client check- in’s, responding to telephone inquiries, verifying active insurance coverage, and other related office duties.
Maintains patient confidentiality and adherence to HIPAA regulations.
Qualifications
High School Diploma
1-2 years of experience in a community mental health setting.
1-2 years of Marketing experience.
Valid Driver’s License.
Knowledge/Skills:
Ability to meet goals.
Ability to negotiate.
Ability to build and maintain relationships.
Ability to coach and manager processes.
Ability to develop and adhere to budgets.
Possesses good written and oral communication skills.
Ability to work independently, plan and organize daily work.
Self-driven
New Heights offers an excellent benefits package and fosters a highly skilled, energized and empowered workforce. New Heights Community Support is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)
