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Skillsets
Knowledge in managing and supervising a support team.
Experience in a help desk/support level environment
Knowledge and experience developing workflow diagrams, business process mapping, system diagrams, mock-ups, and other visual aides to translate and support detailed written documentation.
Experience using O365 applications.
Ability to quickly adapt to new software and systems.
Ability to analyze and evaluate administrative and technical processes and procedures.
Ability to translate technical terminology into terms understandable to management and employees.
Ability to establish and maintain effective business relationships.
