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Oracle Service Cloud Software Engineer
Position Description
The OSvC Front End Developer will demonstrate proven knowledge and success, serving as a team member who understands various Oracle application-based solutions and contributes as a technical team member in consulting, designing, and implementing those solutions.
Your future duties and responsibilities
• Design, implement and support business processes in an Oracle environment.
• Design, implement and support business processes in an Oracle Service Cloud environment.
• Design, build, test, and deploy various Oracle solutions with a focus on effective user interfaces
• Identify and address client needs: building solid relationships with clients.
• Develop an awareness of Firm services.
• Communicate with the client in an organized and knowledgeable manner.
• Deliver clear requests for information.
• Demonstrate flexibility in prioritizing and completing tasks.
• Communicate potential conflicts to a supervisor.
Required qualifications to be successful in this role
• Bachelor's Degree in Computer Science, Computer Engineering, or Computer Information Systems.
• Must have 6+ years of experience in CRM Service or customer success domain.
• Experience working in Support/service management processes.
• Strong skills in Oracle Service Cloud/RightNow and Oracle Data Integrator (ODI)
• Preferably hands on experience in basic configuration and navigating through UI.
• Knowledge of industry best practices in Customer Service / Support domain from IT perspective.
• Strong understanding of architectural concepts, issues and trends in the IT solutions.
• Excellent verbal/ written communication and ability to work independently.
• Thorough understanding of software development life cycles, development and technology tools, testing methodologies, and requirements gathering.
• Excellent oral, written, and interpersonal communication skills.
• Ability to express complex ideas to both technical and non-technical individuals at all levels in the organization.
• Desire to expand knowledge of Oracle Applications ecosystem.
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