Administrative Support Specialist-Access To Care

Administrative Support Specialist-Access To Care

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Overview

As a Credence-employed contractor to the Government, you will provide direct support to the U.S. Air Force (USAF) Medical Support Agency and the Credence Access to Care (ATC) Team. The mission of the ATC Management Team is to formulate policies and official positions on managed care for the Air Force Medical Service (AFMS). This position provides subject matter expertise regarding Administrative Support requirements to USAF Access to Care efforts, including assessments, recommendations for improvement, and focused training throughout Military Treatment Facilities (MTFs) and Enhanced Multi Service Markets (eMSMs).

Responsibilities

Responsibilities may include, but are not limited to:

• Researching and gathering data to prepare various high-level policy documents for review and presentation by department chief, working groups, and senior leadership
• Providing administrative support for meetings including creating and delivering professional meeting agendas, accurate minutes, talking papers, white papers, and presentations via web conferencing services
• Arranging and coordinating education and training (course/seminar) venues, including logistics to support venue and preparation of seminar materials
• Preparing education and training agendas, course set-up, and tracking of required presenter briefings
• Compiling quantitative and qualitative course survey responses using online survey tools
• Collecting, preparing, and tracking documents utilizing version control applications
• Preparing financial statements, reports, memos, and other professional documents
• Providing students with course/seminar registration information, create and distribute materials for training and present briefing independently as well as with DoD employees
• Organizing team meetings, set-up teleconferences, and manage team meeting calendars
• Communicating effectively via phone, in person, and by creating and responding professionally to e-mail inquiries from internal and external customers
• Creating and maintaining presenter certificates, letters, mailing lists, and an online Group Practice Manager (GPM) roster
• Performing data entry using word processing, spreadsheet, or database tools
• Managing the ATC web page on the AFMS Knowledge Exchange (Kx)/SharePoint site
• Training MTS Staff to optimize ATC in accordance with standard measures; providing support and consultation

Qualifications

• Clearance: Public Trust or ability to pass a security investigation. Secret Clearance preferred.
• Bachelor's degree and at least five (5) years of experience working in business or healthcare-related disciplines, preferably with Federal Government or military healthcare organizations
• Significant experience performing office management responsibilities
• Excellent oral and written communication skills
• Excellent customer service skills
• Excellent organizational and time management skills along with attention to detail
• Flexibility to adapt to an ever-changing, high-intensity work environment
• Highly skilled at operating a variety of technological tools to include the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, SharePoint) and online scheduling tools
• Knowledge of process improvement theories and processes
• Ability to manage various calendars, schedule appointments, and keep meeting minutes
• Keen problem solving / critical thinking skills
• Possess skills and knowledge for coordination, set-up, and cost estimates for seminars, training classes, and staff off-site meetings
• Ability to professionally package post-seminar information
• Familiarity with the military healthcare system preferred
• CLEARANCE REQUIREMENT: Public Trust or ability to pass a security investigation
• JOB REQUIREMENTS: May be required to lift 15 lbs.; May be required to walk/travel across work location

POTENTIAL MATCHING MILITARY OCCUPATIONAL CLASSIFICATION CODES INCLUDE, BUT ARE NOT LIMITED TO: 70A and 4A0X1