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This position (Project Manager II) is contingent upon award
This position is to join the leadership team of an IT project delivering mission critical services of national importance at a major cabinet agency. It is comprised of a series of legacy systems in disparate technologies that support significant processing volume upon which several cross-agency business processes depend. This position will be a senior representative of Maximus for the project and will be responsible for and/or participate in the management of contract transition, systems operations and maintenance, technology and operational enhancements, technology modernization, end user services, fulfillment of all contract terms and requirements and continuous improvement.
The Project Manager (PM) will oversee several aspects of the project including managing and leading a team. The project requires the development and management of small short-term projects based on customer needs. The PM must work with the team to analyze new and complex project-related problems and identify innovative and practical solutions. The PM may be asked to develop short-range plans for systems' enhancements development, systems maintenance, and production activities for necessary support resources.
The PM is responsible for client management and relationship building, team management and coaching, overseeing the team's software development lifecycle, operations and maintenance in a multi-system environment, leadership for multiples projects/schedules, and subcontractors. The PM serves as a liaison between clients, other stakeholders and the Maximus. Overall, the ideal candidate will lead or participate in the following primary project components:
Legacy system SDLC and operations and maintenance
Date Center Operations
Outreach and Help Desk Operations
Data Management and Sharing
Systems Modernization (e.g., COBOL to Java; Mainframe to Cloud)
Essential Job Duties:
Adherence to program budget and Maximus financial targets
Leadership oversight for project schedules, adherence to performance metrics, overall achievement of outcomes, results and deliverables to support the business in delivering the contract requirements.
Ensure consistency and compliance with all company and program business rules as well as performance standards
Client relationship management. Know and understand the client's environment that enables the team to successfully deliver the client's needs.
Promote effective partnerships in a multi-contractor environment
Lead and champion systems modernization while maintaining the legacy systems
Facilitate effective data management and data sharing across a large stakeholder base
Provide responsive customer service through the program help desk
Maintain system security and data confidentiality standards
Oversight for the continuity of operations as part of maintenance approach and modernization strategy
Oversee the quality and timeliness of contractually-required reports and deliverables
Participate with project and executive management to establish strategic plans, objectives, initiatives, and work plans
Develop performance goals and objectives for senior managers. Work with program manager to develop performance goals for staff and monitor the achievement of those goals.
Identify any potential problem areas, recommend solutions, and work closely and cooperatively with the client to resolve issues quickly and fairly
Provide direction to team members and resolves problems in a timely and professional manner
Facilitate communication on project status, to include applicable corrective and preventive actions to leadership
Oversee Subcontractor performance, provide status reports and assessments internally
Develop, modify and execute project policies, ensuring all project team members are in compliance
Champions risk and issue management, and participates in mitigation and contingency actions to address the risks
Perform other duties as assigned by the program manager
Lead and manage the prioritization of changes and continuous improvement
Education and Experience Requirements
Bachelor's Degree from an accredited college or university required; Master's Degree preferred
PMI Project Management Professional (PMP) Certification required
At least five (5) years of related work experience required
At least five (3) to ten (5) years' experience with managing and leading Federal projects
Knowledge of Application Operations and Maintenance and ITSM practices and principles
Knowledge of Federal contracting process
Demonstrated ability to successfully manage teams serving different functions
Broad applied knowledge and experience with methods and standards of IT application development and program service delivery
Knowledge of and expertise in applying project management methodology, tools and techniques, software development methods and approaches and operational service delivery methods and practices
Expert working knowledge of and expertise in risk management and governance, configuration management, disaster recovery and quality assurance
Broad knowledge of IT and competency profiles for effective team mobilization and resource assignment for projects
Expertise in working with subcontractors to meet contract goals and objectives
Strong communication and negotiation skills including the ability to negotiate priorities, resources, etc.
Experience with dispersed multi-location teams (including subcontractors)
Experience with a diverse set of stakeholders and stakeholder management including multiple office, entities (including other contractors) within the sponsoring agency, states, other federal agencies and other stakeholders
Excellent organizational, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
Preferred Experience:
Experience managing large projects following a traditional/waterfall SDLC methodology, preferred
Experience with IBM Mainframe operations preferred
Experience with Mainframe modernization preferred
Experience with HHS' Enterprise Performance Life Cycle (EPLC) preferred
Experience with Agile development methodologies (such as SAFe, Scrum) preferred
Experience with CMMI and other Quality frameworks preferred
Experience with ITIL Certification preferred
Experience with Earned Value Management, preferred
Essential Duties and Responsibilities:
