IT Tech III - Network Administrator

IT Tech III - Network Administrator

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Job Description

The Network Administrator (

IT TECH III) is part of a dynamic team that delivers Information Technology (

IT) support for Help Desk and Local Area Network (

LAN)/Wide Area Network (WAN) maintenance. The successful candidate shall provide network support for our client’s medical support mission.

Duties/Responsibilities:

• Network registration of client equipment into the current installation software/asset management application.
• Establish new, maintain, delete, and trouble-shoot Active Directory client accounts/client systems.
• Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations.
• Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards.
• Perform troubleshooting to resolve desktop baseline application and E-Mail problems.
• Coordinate standard system image configuration changes with the SCCM Image Team.
• Provide guidance to desktop services technicians, assigned users and peers.
• Install, configure, and maintain desktop applications.
• Configure Standard Army application systems.
• Install, configure, and maintain desktop Commercial off-the-shelf (COTS) and Government off-the-shelf (GOTS) authorized client applications.
• Assist System Administrators with testing of local client applications and security patches.
• Create/update documentation for routine technical processes.
• Assist System Administrators in installing/testing of system software or network hardware configurations, and coordinate the documentation of all client hardware and software changes, including generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide.
• Use the GSC systems to create, modify, update, and resolve new or assigned customer support request incidents.
• Assist supported customers in the preparation of technical documentation and configuration change requests.
• Provide clearly and concisely communicated correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non- technical users at all levels of the command.
• Install and relocate network computer drops, as required.
• Install cable television drops, as required.

Qualifications

Clearance: Active Secret (must be US Citizen)

• Requires Bachelor’s Degree in Computer Science, Information Systems, or related field of study, OR eight (8) or more years related experience

• Security+ or higher DoDD 8570.01 security-related certification
• Minimum of two (2) years of client support in a Microsoft Windows based environment
• Computing Environment (CE) certification for the Windows environment operating systems
• Must have six (6) or more years in designing and deploying systems in a Microsoft Windows environment

Additional Information

We offer a competitive benefits package to include:

• paid holidays
• paid time off
• medical
• dental
• vision
• 401k
• company paid long and short term disability
• life insurance
• referral bonuses
• education/certification reimbursement program

It is the policy of A3T to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.

We maintain a drug-free workplace and perform pre-employment substance abuse testing to include background checks.

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