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114 5th Ave (22114), United States of America, New York, New YorkAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Director, CommunicationsThis role is in our Technology organization, where we experiment and innovate leveraging the latest technologies and our engineers create breakthrough customer experiences. We make a difference for 65 million customers. At Capital One, you’ll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We want you to be curious and ask “what if?”Capital One is seeking a Director of Communications in its Retail and Direct Bank Tech team (RDT) to provide ongoing strategic communications direction and execution, as well as support RDT Inclusion initiatives.Candidates should have a passion for technology, deep curiosity to learn about new tech trends and topics, exceptionally strong written and verbal communication skills, expertise in relationship-building, engaging professional presence, and strong project management skills with the ability to manage multiple projects and deadlines at once.Responsibilities:
Build and execute on communication strategy and plans that support the RDT vision, goals and objectives
Partner with senior leadership to develop thoughtful, creative technology communications
Develop and drive the associate engagement strategy for RDT Senior Executive and other leaders, including departmental communications, associate engagement updates, offsites, town hall events
Build and execute thought leadership initiatives that elevate our technology experts on emerging technology trends and topics in key technology publications, channels and forums
Write and edit communications content
Develop a roster of speaking engagements and event opportunities for participation; and manage training and development needs
Assess risks, issues, and potential communications problems and provide proactive solutions
The Successful Candidate Will Have:
Proven track record for developing and implementing successful technical communication strategies and storytelling
Exceptional written/verbal communication skills
Ability to present complex subject matter in a clear, concise, and compelling manner
Proven ability to work effectively with multiple constituents, including peers and executive management
The ability to think outside the box / creatively to integrate problem-solving and structured thinking
Self-motivated with strong organizational skills, analytical talent and attention to detail
Strong presentation skills
Basic Qualifications:
Bachelor’s Degree
At least 5 years of experience in communications
At least 3 years of experience in process or project management
At least 3 years of experience with MS Outlook, Word, PowerPoint, Adobe and Google suite
Preferred Qualifications:
2+ year of experience in a technology role, computer science role, or a combination of the two
3+ years of experience with Diversity and Inclusion
