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POSITION SUMMARYOwens and Minor is seeking a Global Release and Change Manager toassist with the planning, implementation and running of O&M's new Global ITSM Service Management program, with initial focus on Change Management and Release Management.TheGlobal Release & Change Managerreports directly to the Global Service Management Managerand will work collaboratively with all stakeholders across the Enterprise.ESSENTIAL JOB FUNCTIONS:1.Establishes and implements industry best practices for Release, Change, Problem, and Incident Management.2.Oversees the development of the company's Global Change and Release Management policy and process.Participates in change management meetings and represent change requests for releases.3.Executes on the company's Change Management process, reviewing change requests, sending out communications, and leading reviews.4.Assists with the planning, implementation, and adoption of a single Global IT Service Management tool.Manages the release of ITSM tool, ensuring adherence to change management best practices.5.Coordinates and leads release readiness reviews, building orchestration plans, defining milestones, and managing the business Go/No-Go activities (execution of the deployment plans, deployment checklists, etc.).6.Maintains a release repository and manages key information (build and release procedures, dependencies, notification lists, etc.).7.Provides product ownership of the ServiceNow based ITSM environment, including driving tool adoption, future enhancements, training, etc.8.Supports the creation and maintenance of metrics related to Service Now usage (dashboards, published reports, metrics published on monitors, etc.)9.Partnering with internal resources to market ServiceNow capabilities, promoting and extending usage within the company.10.Assists with the development and management of other Global Service Management initiatives.SUPPLEMENTAL JOB FUNCTIONS:1.Performs additional duties as directed.EDUCATION & EXPERIENCE REQUIRED:
Bachelor's Degree required
4 or more years of relevant experience required (Release Management, IT Change Management, Release Engineering, etc.)
ITIL certification preferred
ServiceNow Certified System Administrator certification preferred
Bachelor's Degree required4 or more years of relevant experience required (Release Management, IT Change Management, Release Engineering, etc.)ITIL certification preferredServiceNow Certified System Administrator certification preferredKNOWLEDGE SKILLS & ABILITIES:
Ability to adapt the process and the work practices to achieve an efficient flow of work through the Development and Production Support Teams. This includes everything from CI/CD teams to legacy application teams
Ability to define and revise Release and Change Management KPIs
Ability to work independently with light supervision
Strong communication and conflict resolution skills
Ability to define issues, business/technology needs, and implement solutions
Ability to adapt quickly to new business and technology
Experience with ServiceNow
Experience with Azure DevOps / TFS / VSTS
Strong verbal and written communication skills
ADDITIONAL REQUIREMENTS:
Some travel required , both domestic and international
Note: Owens & Minor is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.Category: Corporate
