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DescriptionMaintain relationships with carriers and customers. Solve customer and carrier problems and help resolve issues. Provide shipment quotes for customers and set up shipments as required by customers. Excellent multitasking skills within their work space as well as computer software programs.Monitor the company's day to day operations with attention to the order processing and executionDeveloping and extracting the main daily and monthly reports through the company's WMS and ERPResponsible for customer's day to day requirements, reporting and problem solvingHave direct contact with the clients informing the status of the shipmentRequirementsHandle incoming client requests; thoroughly and efficiently gather informationEnsure issues are resolved promptly and thoroughlyProvide quality serviceTroubleshoot customer issues over the phoneUse automated information systems to analyze the customer’s requestIdentify opportunities to drive process improvements positively impacting clients’ experienceCompile and generate reportsCoordinating Ocean FreightArranging freight and customs releasesFollow guidelines for International TradeMonitor and coordinate the progress of each shipmentLiaise with customers, carriers, and other officesOfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).Salary: $14.00 - $16.00 / HourlyLocation: Norfolk, VADate Posted: January 15, 2021Employment Type: TemporaryJob Reference: 04550-9502821955Staffing Area: Office u0026 Administrative