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Food & Beverage Ops ManagerNORFOLK, VAJob DescriptionSummary: The F&B Operations Manager is responsible for assisting the F&B Multi Operations Manager or Director of Operations in operating assigned brands, units, and/or concepts. This position is responsible for day-to-day supervision of operations associates, assigning work to both management and non-management associates, monitoring unit/concept/store level operation performance, coaching and developing associates, and performing all other responsibilities as directed by their manager. This is an exempt position and typically reports to the F&B Multi Operations Manager and/or designee, depending on local requirements.Essential Functions: Supervises the day-to-day activities of multiple non-exempt operations associates within a defined individual or group of restaurants, concepts or stores
Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors and Assistant F&B Operations Managers on order procedures
Conducts and coordinates on-the-job training for associates, and ensures all associates receive basic skills training to perform their jobs
Uses judgment and discretion to resolve less routine questions and problems and refers more complex issues to higher levels
Interviews job candidates, provides recommendations for hiring, terminations, advancement, promotion or any other status change of associates within the store
Supports DO and/or Multi-Unit F&B Manager in developing and implementing creative strategies to increase revenue
Monitors progress towards unit goals and assigns associates to meet those objectives
Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals
Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.RequirementsMinimum Qualifications, Knowledge, Skills, and Work Environment: Requires 3-5 or more years of experience as a supervisor or unit-level manager in high volume and/or multi-unit Food and Beverage or Merchandise operations or other related management experience
Demonstrates team management, delegation and issue resolution skills and the ability to multi-task
Demonstrates knowledge of HMSHost policies and product, service, quality, equipment and operations standards
Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals Additional InformationTo learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)NT
