Tier 1 Helpdesk

Tier 1 Helpdesk

03 Nov 2023
Virginia, Quantico, 22134 Quantico USA

Tier 1 Helpdesk

Vacancy expired!

Job#: 1306812

Job Description:

Join APEX and be a part of the team of men and women that solve some of the world's most complex technical challenges. This team is searching for a User Support Specialist - Level 3 to join their program in Quantico, VA.

Job Title: User Support Specialist

Location:Quantico, VA


TO APPLY please send your resume to Vicci at vmorabito@apexsytems.com

This position is part of the IT Technology Development division within one of our big government organization. This position performs the following functions:
  • Create and produce service requests/problem incidents tickets and initiates follow-up to ensure timely disposition and closeout
  • Tracks all action items and referrals through resolution
  • Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Route calls to product line specialists, application, or system support specialists
  • Maintains and updates records and tracking databases
  • Alerts management to recurring problems and patterns of problems
  • Support all special projects. Ex. office moves, printer/scanner refresh, office setup/tear down, training room set up, etc.
  • Build coax and copper cables
  • Troubleshoot, resolve, or escalate tickets that have been assigned
  • Provided an outstanding customer service experience in a variety of circumstances across all organizational levels

Basic Qualifications:
  • HS Diploma
  • Minimum of two (2) years of experience working in the IT field supporting systems and users in a helpdesk environment
  • Experience in the day-to-day operations of a service desk
  • Experience with customer relationship management
  • Active Top-Secret security clearance w/ SCI Eligibility
  • DoD 8570 IAT Level II Certification: ex. Security +CE, CCNA Security, etc.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

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