SAIC is currently seeking a motivated, career and customer oriented IT Change Management Coordinator to join our team and begin an exciting and challenging career with Air Force EITaas EUS. This position allows for 100% remote work.
The Change Management Coordinator will work cross-functional with the SAIC internal Service Center, client IPO, client Enterprise Change Management, and other EITaaS vendor solutions.
In this role you will:
Perform the day-to-day oversight of the change request process, for example, building and reviewing change plans, managing the change implementers, making sure that the changes proceeds in a timely fashion
Gather appropriate information based on the type of change being investigated
Associate related CIs, incidents, and services to the change request
Provide status updates to requesters
Review change plans and schedules
Plan activities include scheduling the change request, assessing risk and impact, creating plans, defining and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task
Reviewing all completed tasks. In the Implement stage, at least one task related to the change request is in progress.
Conduct post-implementation reviews to validate the results of the change request
Determining requester satisfaction with change request
Establish Change Management at unique geographic locations including Change Advisory Boards, Maintenance Windows for all required stakeholders (Local Changes vs Enterprise Changes)
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
Bachelors in Computer Science, MIS or Business and two (2) years or more experience; Masters and 0 years related experience
Experience in ServiceNow (preferred) or Remedy ITSM solutions design, architecting, and development
Ability to interface and communicate with team members at all levels, including business operations, finance, technology, and management
Excellent written and verbal communication skills
US Citizen
Secret Security Clearance, or ability to obtain required
DESIRED EDUCATION AND EXPERIENCE:
ITIL v3 or 4 certification
ITIL Change Management
Experience working with US Federal Government customers
HDI certification
COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy. Target salary range: $65,001 - $75,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com .
