IT Operations/Incident Management

IT Operations/Incident Management

25 Sep 2024
Virginia, Reston, 20190 Reston USA

IT Operations/Incident Management

Vacancy expired!

Looking for candidates with experience on the infrastructure side (Unix or VMware admin and mid-level AWS experience) with operations background. Looking for candidates with mid-level AWS experience along with infrastructure background – Unix or VMware admin.

This is not a hands on Engineer role with Focus on Operations/Incident Management

Title: IT Operations/Incident Management

Duration: 12 Months

Location: Reston, VA

Work Shift : Day Shift (M-F)

Key Job Functions:
  • Manage IT production incidents to resolution in a 24/7/365 environment using the standard incident management processes and inform management at all levels of status, impact and resolution actions.
  • Effectively lead and guide Incident triage calls from a technical perspective analyzing different components of the infrastructure and application environment via the use of a variety of monitoring tools and processes.
  • Eyes on glass monitoring of the health of applications as well as the underlying infrastructure. Proactively look for hardware, software, and environmental alerts or malfunctions. Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance.
  • Troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools.
  • Perform analysis of data, evaluating multiple application protocols including web, database, storage, and supporting infrastructure such as DNS, LDAP, SSL, SMTP, and FTP.
  • Influence other technical teams on the calls and articulate troubleshooting steps effectively.
  • Lead required technical follow-up calls for high profile incidents.
  • Assist with documentation of root cause analysis (RCA) and data quality for all ECC communicated incidents.
  • Ensure appropriate functional and management escalation takes place as per the standards and procedures.

Specialized Knowledge & Skills
  • Experience with different IT Infrastructure components such as Unix/ Linux Servers, Wintel Servers, AWS, networks, firewalls, routers, load balancers, VPN, Apache, web logic, LDAP, Active Directory, Exchange, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring and access management solutions for single sign on. Subject matter expertise is not required and experience with at least eight of the above is preferred.
  • Mid-level experience with Amazon Web Services (1-3 years)
  • Working experience with a wide variety of monitoring and data/log analysis tools such as Extrahop, Dynatrace, Netcool suite, Catchpoint, Moogsoft, Splunk among others.
  • Financial services industry experience is preferred

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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