The Systems Administrator will provide server operations and maintenance (O&M) support for physical and virtual machine based environments.
Primary Responsibilities
Monitor systems, proactively ensure SLA met
Own scrum process (attend, participate, etc.)
Work with SRE to develop efficiencies
Troubleshoot server platform issues and perform other system support asks such as monitoring, log management, tier 2 incident and problem escalation support, performance monitoring, and hardware replacement
Provide dedicated support for troubleshooting of server platform issues and user questions; work with users to resolve tickets; troubleshoot individually and as part of a team
Schedule, plan, and implement system upgrades for multiple environments
Support patch and maintain infrastructure systems to be compliant with security scans
Work with engineering to improve the supportability of the domains and maintain the application delivery systems
Configure and maintain the domain certificate infrastructure, print services, and group policies
Provide direct support to other Server Infrastructure teams and cross train to alleviate single points of failure and meet ongoing responsibilities
Investigate, evaluate, and recommend other viable hardware and software solutions as appropriate; identify efficiency opportunities
Interpret and implement system standards, process, and security specifications to maintain organizational IT standards
Provide formal documentation and status reports to fulfill organizational compliance requirements and to serve as reference material for other teams
Work alongside datacenter personnel to track inventory and support server hardware replacement/recap efforts; data center server support includes occasional driving to sites throughout WMA
Basic Qualifications
Bachelor's degree in Computer Engineering, Computer Science, or related field and 8+ years' experience. Additional experience in lieu of degree.
4+ years of Windows and Linux Systems Administration experience
Hands-on experience providing Tier 2 support for both Windows and Linux based systems
Knowledge of and experience with application delivery solutions
Possess strong troubleshooting, problem solving, and verbal/written communication skills.
Preferred Qualifications
Experience with shell scripting or Python
External Referral Bonus: Eligible
External Referral Bonus $: 5000
Potential for Telework: No
Clearance Level Required: Top Secret/SCI with Polygraph
