Vacancy expired!
8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!
A CarMax Technology Service Management (CTSM) Engineer balances technical skills, business knowledge, troubleshooting expertise, and excellent soft skills. CarMax Technology Service Management is a great fit for those who are avid problem solvers and who enjoy working in fast-paced, dynamic environments. CTSM Analysts must be great communicators in order to meet both the technical and interpersonal needs of the role.
As a CTSM, you will be responsible for reviewing, managing and remediating existing production problems and to proactively identify trends and potential problems to remove system related errors impacting CarMax Technology. You would also recommend process improvement activities as it relates to problem management and would be responsible for the ownership and coordination of actions of these problems. You must have knowledge of business processes and systems to understand the impact of project decisions on business objectives and you must be able to manage multiple priorities and work independently to achieve team goals with minimal supervision.
As a Service Management Engineer you need to know how to: