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Job Title: Project Manager
Location: Richmond, VA
Duration: 12+ Months
HYBRID - At least 3 days per week ON-SITE
Job Responsibilities
Progressively responsible PM experience
Successfully managed detailed, comprehensive projects
Utility related work experience
Experience in leading diverse teams with multiple functions and responsibilities
Experience with implementation of Utility Customer Information System and Customer Relationship Management Software, which includes
Utility account information
Billing – meter-to-cash flow process
Work order/service order management
Payment processing
System Integration with other utility platforms (i.e. GIS)
Application Interface(s)
Experience with these supporting processes:
Business needs assessment development
Fit Gap Analysis
Work flow development
Correspondence/Communication(s) management
Document storage, retrieval, and version control
Telework Meetings
Business intelligence
Mastery of project management methodology and experience or familiarity with major, defined program management approaches (PMI, Agile, Six Sigma).
Significant knowledge of project planning/scheduling tools (for example, Microsoft Project), with a solid track record of practical application.
Exceptional verbal and written communication skills; expertise in setting and managing group expectations.
Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of stakeholder trust and confidence
Ability to lead project team to match solutions to business requirements, including leadership in research on current and emerging utility IT options
Ability to work collaboratively with project stakeholders (DPU and DIT)
Effectively communicating project needs and deliverables clearly to stakeholders
Responsive to feedback, especially in seeking feedback continually from stakeholders and in refining needs assessment and business processes
Achieving project timelines and milestones
Support for decision-making: gather comprehensive information, catalog, and disseminate knowledge of use to the organization
