West Creek 3 (12073), United States of America, Richmond, VirginiaSr. Manager, Business AnalysisWithin Capital One Risk Management, our Enterprise Fraud team is focused on creating a best in class fraud risk management program by ensuring our people, processes and technology are designed to operate in today’s digital environment. This team oversees, advises and assesses external fraud risk management activities occurring across the company, identifies risk gaps, optimizes fraud strategies, tools and technologies to balance customer experience with loss management and develops a fraud risk management governance and training program. This team works in close partnership with other key risk functions to ensure a comprehensive fraud risk management framework.We are looking for a motivated analytical individual who will join us as a key leader on the Enterprise Fraud team. In this role, you will regularly engage with leaders and executives across Capital One’s fraud defense teams to provide thought leadership and challenge the lines of business on their fraud risk management activities. Given the importance of fraud risk management to the company, this role is high-profile with opportunity for significant impact and growth.As a Divisional Fraud Advisor in the Enterprise Fraud team, you will apply your strategic and analytical skills to solve major company challenges. You will lead and partner with world-class professionals to evaluate and recommend enhancements to line of business fraud programs that will help make Capital One a leader in fraud risk management. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.Responsibilities include, but are not limited to:Oversight and effective challenge of 1st line fraud programs and decisions
Performance monitoring and analysis of trends and identification of emerging risks
Drive step-change improvements in performance by connecting drivers of trends to historical behaviors and through cross-lines of business threat and best practice sharing
Collaborate with various lines of business to identify and execute on opportunities to improve efficiency and improve fraud detection
Provide coaching and mentoring to associates in the organization with a goal of developing and retaining talent at Capital One
Our ideal candidate:Strong analytical skills: Proven track record of decision making and problem solving based on analytics.
Strong business judgment, leadership and integrity.
Foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results.
Be seen as a strategic thought partner, effectively communicating with and influencing leaders across the enterprise.
Have a strong bias for action/a drive to get things done.
Ability to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus.
Basic Qualifications:Bachelor’s Degree
At least 2 years of experience in quantitative analysis
At least 2 years of experience in qualitative analysis
At least 1 year of experience in people management
At least 1 year of experience in project management
Preferred Qualifications:Master’s Degree
4+ years of experience in quantitative and qualitative analysis.
2+ years of experience in people management
2+ years of experience in project management
5+ years of work experience in fraud for a financial services, payments or fintech company
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).