Skills Required: Respond to and direct help desk tickets to other technicians for resolution. Installation and troubleshooting of PCs, printers, iPhones and software. Daily inspections of server room and data closets Manage backup tape rotation and cases for offsite pickup. Perform network jack activation for correct VLAN. Basic customer training and support on Mitel phone operations. Prefer MiTel but will accept experience with other phone systems. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets.
