Vacancy expired!
Customer Care Representativejob details:
location:Roanoke, VA
salary:$15 per hour
date posted:Thursday, September 19, 2019
experience:Entry Level
job type:Temporary
reference:S801124
questions:kata.cervantes@randstadusa.comEmail
job descriptionCustomer Care RepresentativeRandstad is currently interviewing candidates for a call center role in Roanoke!Responsibilities:Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting.Working hours: 7:00 AM - 9:00 PMSkills:Excellent written and verbal communication skillsActive listening skillsAble to multitaskAble to navigate between multiple screens and programsEducation:High SchoolExperience:Entry LevelQualifications:High school diploma/GED required2 years of call center/customer service experienceExcellent customer service skillsPlease upload resume or send to kata.cervantes@randstadusa.com with subject "Roanoke" for consideration!Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
