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At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with youThe Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.The PVSI Control team is specifically responsible for the management of non-financial risk within PVSI, including operational risk, compliance risk, model risk, reputation risk and strategic risk.The Operational Risk Manager 4 will lead a team of risk professionals and work cross functionally with multiple support partners directing activities/projects in a matrixed environment. This team is responsible for managing all processes and control related activities associated with the Detection Operations and Claims & Recovery pillars.Operational Risk Manager specific responsibilities include:
Leading, managing, coaching, and developing direct reports. Ultimately responsible for all work products produced by the team and ensuring high quality output as well as ensuring all required feedback, training are completed.
Leads business partners along with ORCs through process mapping, risk identification, control creation and assessment. Provide control oversight of all processes in detection operations and recovery / claims. Drive consistent issue management procedure application across the team
Along with his Operational Risk Consultants, participates in issue management risk identification meeting routines, to assess and scope all newly identified issues. Responsible for documenting all new issues and ensuring worksheets are complete, accurate and created in the system of record. Works directly with business to develop comprehensive corrective action plans and design controls that are sustainable and monitors the development of corrective actions through entire life cycle, approving changes and documenting status updates in system of record. Works with business to create and document assurance monitoring activities.
Collaborates with PVSI control support teams, fraud aligned control teams, Compliance, IRM, and Audit to identify risk framework program requirements applicable activities to the business and lead business partners as well as risk and compliance partners through completion of required deliverables.
Partner with control teams to ensure consistent risk program execution and influence / participate in their design.
Conduct daily oversight of all business unit activities, to include side by side reviews, activity monitoring, report and trend analysis, and participation in meetings to understand and mitigate risk on projects and initiatives.
Monitors procedures, policy and regulatory requirements for changes impacting business unit control operational requirements and FCM business operations. Advises and implements changes required to remain complaint. Conducts analysis, evaluation, review and approval of all risk and control related documents and activities and projects conducted by the business.
Consults business leaders as the primary risk and control advisor in FCM; participates in leadership meeting routines to proactively identify risk trends and recommend strategies for mitigating risk within the business.
The candidate will use both vision and analysis to identify business problems and build compelling fact-based strategic recommendations. Will build and maintain strong credible relationships with key stakeholder groups including PVSI Financial Crimes Risk Control Executives, PVSI Risk-Aligned Control Teams, PVSI Business Management, Independent Risk Management, and Wells Fargo Compliance and Audit Services.As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
Locations: Charlotte NC, Tempe AZ, Des Moines IA, Roanoke, VARequired Qualifications:
10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both
5+ years of management experience
Desired Qualifications:
Advanced Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to articulate complex concepts in a clear manner
Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
A BS/BA degree or higher
Ability to travel up to 15% of the time
Job Expectations:
Ability to travel up to 15% of the time
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFL&FOCUS=Applicant&SiteId=1&JobOpeningId=5511266&PostingSeq=1.All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
