Vacancy expired!
QR Code Link to This Post
AmeriStaff Employment & Staffing Solutions is currently hiring for an IT Support Technician. Potential candidates will answer calls, emails, and service tickets providing Level 1 and Level II troubleshooting support. Must have basic hardware, software, and network troubleshooting skills. Be able to identify customer needs and provide the steps and/or direction necessary to resolve said problem(s) in a changing information technology environment. Must follow company and/or customer procedures as needed or where provided and maintain best security or business practices.
Job Responsibilities:
⢠Provide knowledgeable IT Hardware, Software, and Networking Support.
⢠Meet KPI requirements:
⢠Time to Answer within Service Level Agreement (SLA)
⢠Abandon Rate within SLA
⢠Call Handling Time within SLA
⢠First Call Resolution within SLA
⢠Professionalism / Knowledge
⢠Adherence to Procedure
⢠Answer and complete a minimum of 30 calls per shift
⢠Follow up on open calls/service tickets daily
⢠Provide excellent customer service
⢠Accurately code and update call information in ticket system(s)
⢠Complete administrative tasks as needed within timeline given
⢠Work constructively within a team environment.
Skills Required:
⢠Great customer service skills
⢠Attention to detail
⢠Experience required in Computer repair
⢠Confident and effective communication to customers and coworkers
⢠Basic networking knowledge
⢠Basic Windows Operating System knowledge
⢠Proficient in Microsoft Office, Excel and Outlook
⢠Capable of performing Data Entry
⢠Must be able to multitask and manage time wisely
⢠Must be able to lift 50 lbs several times per day
Education: Associate's degree in related field or two (2) or more years of relative experience
Hours: Multiple shifts, OT when necessary
Salary: Depends On Experience
Job Type: Full-time
Experience: Technician Help Desk: 2 years (Required)
