Job Description: Implementation Job Description and Duties:
Looking for a personable person with little or no computer experience.
A person willing to take on new challenges.
Provides assistance concerning the use of computer hardware and software, including printing, and installation for enterprise individuals or organizations.
May be expected check network systems and assist customers at their designated location.
Ensures a timely process through which problems are resolved and proper follow up steps taken.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Provides tier one support to end users for either PC or hardware.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Education & Experience:
R equires high school diploma or equivalent and 2 - 4 years of prior relevant experience.
CANDIDATE MUST REPORT TO WORK EVERY DAY. NO OPTION TO TELEWORK.
