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Title: Contact Center Representative
Location: Altavista, VA
Duration: 6 Months
Rate: $$ DOE
Job Overview:
The main function of the Contact Center Representative is to respond to Contact Center inquiries by personalizing and relaying accurate information to members.
Responsibilities:
⢠Facilitate the memberâs experience with the company and advance the memberâs understanding of our product offerings
⢠Perform research and resolve a variety of member transactions.
⢠Provide technical, procedural, and operational guidance on client service issues.
⢠Deliver personalized service and respond to a variety of product questions.
⢠Provide clear and concise communication of product information, policies, and procedures by using a variety of computer and telecommunications technologies/software/systems.
⢠Problem solve, perform initial research, and follow-up with individual client related issues as needed.
⢠Monitor status of requested / assigned work, prepare customized correspondence as necessary, and make outbound calls as requested
Qualifications:
⢠Associate degree preferred
⢠Prior experience in a call center customer support role
⢠0-2 years experience in telephonic customer service
⢠Experience working on semi-routine assignments
⢠Works within defined procedures yet is able to deviate from normal routine
⢠.Applies acquired job skills and working knowledge of company policies
⢠Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
⢠Knowledge of Microsoft Word and PowerPoint.
